How can we help?
A real person reads every message and replies within one business day, usually much sooner. For quick changes, replying to any email from us works too.
Quick answers
How do I change my menu, prices, photos or hours?
Send us the changes with the form on this page, or reply to any email from us. Attach photos to an email reply. We usually update your site within one business day, and there's no charge for changes.
My receptionist got something wrong. What do I do?
Tell us which call (roughly when it came in, or the caller's number) and what it should have said. We'll correct what it knows, usually the same day. Remember to confirm orders and bookings in your dashboard before acting on them.
How do I send calls to my own phone?
In your dashboard, open Settings and add your transfer number. The receptionist then passes callers to you when they ask for a person, and calls go there if you run out of minutes.
I'm running out of receptionist minutes.
Add a minute pack from Settings in your dashboard. The minutes count straight away and last until the end of the month. If you often run out, a bigger plan is usually cheaper; ask us to switch you.
How do customers pay me by card?
Click Connect Stripe in your dashboard and follow the steps (about 5 minutes). Card payments then go straight to your bank. Until then, customers pay when they pick up.
How do I use my own domain?
In your dashboard, open Settings → Your domain, enter your web address, and add the one DNS record shown there at your domain provider. Stuck? Send us the name of your provider and we'll walk you through it or do it for you.
I lost my dashboard link.
Use the form with the email address you signed up with and choose I lost my dashboard link. We'll send it to that address only.
How do I change plan or cancel?
Send us a message. Plan changes take effect right away. Cancelling stops your next payment and your service runs until the end of the paid period. See our terms for the details.
Send us a message
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Prefer email? Write to technical@syntiva.tech.